Privacy Policy

Your privacy is critically important to and we have a few fundamental principles:

  • We are thoughtful about the personal information we ask you to provide and the personal information that we collect about you through the operation of our services.

  • We store personal information for only as long as we have a reason to keep it.

  • We help protect you from overreaching government demands for your personal information.

  • We aim for full transparency on how we gather, use, and share your personal information.

Below is Sally Wade Coaching (Pty) Limited’s privacy policy, which incorporates and clarifies these principles.

Who We Are and What This Policy Covers

Sally Wade Coaching provides coaching to individuals and businesses, mostly for the purposes of individual, team, and management development. We combine professional organisational experience with proven coaching and knowledge transfer methodologies to drive positive and lasting change and growth.

This Privacy Policy applies to information that we collect about you when you use:

  • Website (sallywadecoaching.com);

  • Services.

Throughout this Privacy Policy we’ll refer to our website and other products and services collectively as “Services.”

Below we explain how we collect, use, and share information about you, along with the choices that you have with respect to that information.

Please note that this Privacy Policy does not apply to any of our products or services that have a separate privacy policy.

For the purpose of applicable data protection legislation, the data controller of your personal data is Sally Wade Coaching (Pty) Ltd, of 12 George Avenue, Rivonia, Johannesburg, 2128, South Africa. Our data protection officer is Sally Wade (sally@sallywadecoaching.com)

If you have any questions about this Privacy Policy, please contact us.

Information We Collect

We only collect information about you if we have a reason to do so – for example, to provide our Services, to communicate with you, or to make our Services better. If you are involved in a feedback programme or survey, the contact person from your organisation will have obtained permission from you to supply us with the necessary personal details. You will also receive an email stating explicitly the reason for the programme/survey, how your data will be used, and who will have access to the data. If at any stage you wish to withdraw and have your information removed from our system, please contact sally@sallywadecoaching.com. Note this may impact your participation in programmes or development sessions arranged by your employer/coach.

We collect information in two ways: when you, or someone operating on your behalf e.g. your coach or employer, provide information to us, and automatically through operating our services. Let’s go over the information that we collect.

Information You Provide to Us

It’s probably no surprise that we collect information that you or your employer/coach provide to us. The amount and type of information depends on the context and how we use the information. Here are some examples:

  • Basic Personal Information: We require basic information in order to provide our Services – this comprises at minimum a name and an email address, but can include gender, race, age, employment level, department etc., depending on the details of the project. This information is often submitted to us by your employer/coach/programme director, or the individual whom you have been requested to provide responses for, so please contact them to determine the exact information provided on your behalf.

    • Responses: Depending on the Services you use, you also provide us with responses to questionnaires or forms. For example, if you are asked to rate an individual, you submit your questionnaire responses to our database. If you are asked to respond to a survey or complete an online form, those responses are also written to our internal database.

    • Communications with Us: You may also provide information when you communicate with our staff about any queries or difficulties you may experience.

    • Contact form and Opt-in form: Even if you are not directly making use of our services, you may provide us with personal information including name, email address, contact number, company and position through the Contact and Opt-in forms on our website.

    Information We Collect Automatically

    We also collect some information automatically:

    • Log Information: Like most online service providers, we collect information that web browsers, mobile devices, and servers typically make available, such as the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information. We collect log information when you use our Services – for example, when you submit a questionnaire or load an article on our website.

    • Usage Information:We collect information about what happens when you use our Services (e.g., page views, resource downloads, button clicks) along with information about your device (e.g., mobile screen size, name of cellular network, and mobile device manufacturer). We use this information to, for example, provide our Services to you, as well as get insights on how people use our Services, so we can improve our Services.

    • Location Information: We may determine the approximate location of your device from your IP address. We collect and use this information to, for example, calculate how many people visit our Services from certain geographic regions.

      • Information from Cookies: A cookie is a small text file that a website places on your computer to help provide a better user experience. Sally Wade Coaching uses the following types of cookies:

        • Essential cookies, which are required for the functioning of our Services. These store system information only, such as a session id and the project you are currently accessing, and expire at the end of your browsing session.

        • Analytical cookies, used to collect information about traffic to our site and how the site is used, in order to improve how the site works. No personal identifying information is collected and the information reported is aggregated and anonymous. We use Google Analytics for this purpose, which use their own cookies. The following pages provide more information and allow you to opt-out, i.e. prevent the use of the analytics service relating to your use of our site:

      How We Use Information

      We use information about you as mentioned above and as follows:

      • To provide our Services – for example, to set up questionnaires and provide reports for the programme/survey in which you are involved;

      • To further develop our Services – for example by adding new features that we think will benefit our clients and allow better, more efficient use of our resources;

        • To monitor and analyse trends and better understand how users interact with our Services, which helps us improve our Services and make them easier to use;

        • To monitor and protect the security of our Services, detect and prevent fraudulent transactions and other illegal activities, fight spam, and protect the rights and property of Thornhill and others;

        • To communicate with you about offers and promotions offered by Thornhill and others we think will be of interest to you, solicit your feedback, or keep you up-to-date on Thornhill and our products.

        Sharing Information - How We Share Information

        We do not share, sell, or otherwise publicise our users’ personal information.

        We share information about you in the limited circumstances spelled out below and with appropriate safeguards on your privacy:

        • Employees and Independent Contractors: We may disclose information about you to our employees and individuals who are our independent contractors, who need to know the information in order to help us provide our Services or to process the information on our behalf. We require our employees and independent contractors to follow this Privacy Policy for personal information that we share with them.

        • Client Organisations and/or PARTICIPANTS:

          • Where we provide feedback (usually in the form of a report) to participants of feedback processes and the relevant personnel in the client organisation at the conclusion of the process. This report will only be used in line with the purpose of the feedback process, as outlined in the email communication received as part of the process (from Sally Wade Coaching and/or a designated client contact), and subject to the following term.

            • Information received in response to surveys and other custom questionnaire types will be provided to client organisations in an aggregated format with no personal identifying information included, unless explicitly stated in communications or on the survey/questionnaire form.

            • As Required by Law: We may disclose information about you in response to a subpoena, court order, or other governmental request.

            • To Protect Rights and Property: We may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of Sally Wade Coaching, third parties, or the public at large. For example, if we have a good faith belief that there is an imminent danger of death or serious physical injury, we may disclose information related to the emergency without delay

            • Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company, or in the unlikely event that Sally Wade Coaching goes out of business or enters bankruptcy, user information would likely be one of the assets that is transferred or acquired by a third party. If any of these events were to happen, this Privacy Policy would continue to apply to your information and the party receiving your information may continue to use your information, but only consistent with this Privacy Policy.

            • With Your Consent: We may share and disclose information with your consent or at your direction.

            • Aggregated and De-Identified Information: Sally Wade Coaching owns and retains all rights to non-personal statistical information collected and compiled by Sally Wade Coaching , unless otherwise agreed to in writing. By accepting this policy, respondents give permission for their answers to be used anonymously in statistical analysis for research purposes.

            Sally Wade Coaching in no way accepts responsibility for email correspondence, or any other interaction resulting from email correspondence, sent in error due to incorrect contact information provided by a client or participant.

          • Please be aware that some organisations monitor employees’ internet traffic, including encrypted web traffic. Sally Wade Coaching cannot conceal your responses or identity from such monitoring systems. We recommend that you familiarise yourself with the network monitoring policy of your organisation.

            Data Retention and How We Manage Your Privacy Preferences

            The contract with our client will specify how long we retain data collected for the project in which you are involved, and what happens to the data once it is removed from our live system. Usually we retain live data for three years after the end of the project, to allow us to draw reports for past projects and comparisons with your results from more recent feedback.